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Phone: 843-768-1500 Email: reservations@sweetgrassvr.com  |
Terms and ConditionsThe Sweetgrass StandardSweetgrass knows that a vacation is all about relaxing and having a good time with friends and family. Below you will find our policies and "The Sweetgrass Standard" of taking care of both you and our properties during your vacation. You will find our policies to be above and beyond the industry standard. We make sure that all of our guests take great care of our homes and we take great care of our guests. Please take a few moments to read over this policy. **In placing a deposit to reserve any property with Sweetgrass Vacation Rentals, whether by phone or online, you agree to all of the terms, conditions and policies set forth within. Each confirmation also includes all of these terms, conditions, and policies.**Renter must be 25 years of age to reserve and/or check-inGuest acknowledges and understands that he/she is a temporary guest of the property and not a tenant. This rental agreement is unique to the registered guest and may not be sublet or otherwise assigned to any other persons.Check-in & Check-outCheck-in time is 4:00pm and check-out time is 10:00am unless you have received written or email documentation from Sweetgrass detailing otherwise. Failure to check-out on time without written consent from Sweetgrass will result in a minimum $50.00 per hour fee.Deposits & PaymentsA deposit, equal to 30% of the reservation is due and payable to Sweetgrass Vacation Rentals at the time of booking your reservation. A credit card is required for the initial deposit (even when paying by check) which will also be used as your security deposit as detailed below.Final payment is due on 30 days prior to arrivalFinal payment is due by check 30 days prior to arrival. Please make sure to send a copy of your confirmation with the check so that we know where to apply the payment. We will automatically draft the balance due from the provided credit card 30 days prior to arrival if we do not receive a check before then. Both your deposit and final payment are NON-REFUNDABLE no matter the cause of cancellation without the purchase of travel insurance.Security Deposit & DamageRenter agrees to provide security deposit in the form of a VISA, MASTERCARD, or AMEX credit card. Sweetgrass Vacation Rentals reserves the right and the guest authorizes Sweetgrass Vacation Rentals to charge the guest's the credit card for the cost of repairs, replacement, services, telephone charges or extra cleaning for all damage, breakage and/or loss incurred during his/her stay. In the event of damage to the premises, its equipment, furniture, or carpeting, Renter shall be responsible for damage ANY and ALL costs, including collection costs and attorney's fees. Documentation detailing damages and charges will be provided to the guest. Keys must be left in the property upon departure. A charge of $25 per key will be charged for missing or lost keys.Accidental Damage Insurance - Updated March 24th, 2011As
of March 24th 2011, every guest will be required to purchase an
Accidental Damage Insurance Policy for new reservations. The cost of
this policy is $45.00 per reservation and will cover any incidental
damages to the unit during a stay up to $1,500.00. $1,500.00 should
cover most incidents, but if the damage to the property exceeds
$1,500.00, the guest is responsible for the balance and the
pre-authorized credit card we have on file will be charged. All damages
must be reported to manager by each guest immediately in order for the
policy to cover the damage. This policy covers all incidental damages
up to $1,500.00 with no additional cost to the guest. Please do not
hesitate to report an accident as this policy is in place
to protect the property but also encourage guests to work with the
managers. Should you have a current reservation that was made prior to March 24th, 2011 and you would like to add a Accidental Damage Insurance Policy to your reservation, please email our reservation team at reservations@sweetgrassvr.com or give them a call at 843-768-1500 and we will be happy to add it to your reservation for the cost of $45.00 per reservation. Prior Damage NotificationPlease report any damage that you notice to our office by phone at 843-768-1500 or by email at reservations@sweetgrassvr.com when you check-in to avoid getting charged for damage you didn't create. Reporting the condition of property is your responsibility if you do not want to be held accountable for any damage.Travel InsuranceIf you have purchased travel insurance from Travel Guard along with your reservation and have to cancel, delay or change your reservation for a covered reason, please notify Sweetgrass immediately and we will gather the information needed for the Travel Insurance Company. Reimbursement will not be issued via Sweetgrass though we are happy to assist with your claim with Travel Guard. Information on Travel Insurance is available on our website under Guest Information / Travel Insurance. There you will find links to information on Travel Guard and the actual policy details.Cancellation PolicyAll notice of cancellation must be in writing. Except as provided by Travel Insurance, cancellation at any time results in forfeiture of your initial deposit. Cancellation within 30 days of arrival results in the forfeiture of your entire rent. Refunds are not given for cancellations for any reason including weather, travel delays or illness. In the event Sweetgrass is able to re-rent the property, a refund may be provided for the amount the property is re-rented. There are no refunds for early departures.Should the owner of any property elect to remove their property from our rental program, the guest shall not hold Sweetgrass Vacation Rentals liable. In such an instance, the guest will be relocated to comparable accommodations determined by the rental agency. If comparable accommodations are not available, the guest will receive a full refund. WeatherSweetgrass will not refund for any weather-related issues, including but not limited to, tropical storms, hurricanes, tornadoes, snow, etc. The inability to get to the property due to the weather is not a cause for a full or partial refund. Please make sure to consider all of the benefits of Travel Insurance before deciding whether or not to purchase it.WarrantiesRental property equipment and amenities such as TV's, appliances, air conditioning, pools, hot tubs, etc. may go out of service or need replacement during your stay. In such a case, notify Sweetgrass immediately and we will do everything within our power to correct the situation. This may include making another property (of equal size and value) available for your use. However this is not always possible. This, nor nearby construction noise is cause for a full or partial refund.HousekeepingSweetgrass properties are self-catering. The property will be clean upon your arrival and will be cleaned after you leave. The property will be set up with fresh bed linens, bath towels, and a toiletry start-up kit when you arrive. Unless otherwise arranged, you are responsible for additional toiletries needed during your stay as well as any mid-stay cleaning such as taking out the trash, washing dishes, and washing the Sweetgrass provided linens.Mid-Stay Cleanings and Linen & Towel ServiceMid-Stay Cleanings may be purchased for an additional charge. A Mid-Stay clean includes fresh towels and linens, another toiletry start- up kit, trash take-out, dishwasher loading and a light cleaning/vacuum. Please contact Sweetgrass at reservations@sweetgrassvr.com for pricing and coordination prior to arriving. Maintaining Unit ConditionGuest agrees to maintain the cleanliness of the premises during occupancy. Guest promises to exercise care in the treatment of the accommodations and furnishings. Guest agrees to leave Sweetgrass Vacation Rentals property, premises and furnishings in clean and undamaged condition. This includes starting the dishwasher, taking out the trash, and making sure all doors and windows are closed and locked upon departure. Guest further understands that Sweetgrass Vacation Rentals reserves the right, and guest authorizes Sweetgrass Vacation Rentals to charge guest for items not completed, any necessary repairs, and/or for any unusual degree of cleaning which may be necessary. Guest shall not bring, keep, or have either inside or outside the premises of Sweetgrass Vacation Rentals property any article or thing of a hazardous nature, including fireworks, explosives, flammable items, firearms, gas, charcoal, or propane grills, or any other item that either might be or could be hazardous or considered hazardous by any insurance company. GueManager EntrySweetgrass may enter the premises at any time in the event of emergency, but will use its best efforts to give 24-hour notice for normal maintenance or sales inspections.AccommodationsAll properties are privately owned and individually furnished with the basic items such as pillows, blankets, cookware, flatware and dishes. Other small appliances, local telephone, beach chairs, beach towels, extra blankets or pillows, blenders, wine glasses, etc., may or may not be provided. Sweetgrass may attempt to obtain requested items at additional cost to guest.Maximum OccupancyEach property has a specific maximum occupancy. Take note of the maximum number of guests allowed in the homes and condos before making your reservation. Occupancy and use of the home, suite(s), courtyard, and common area of the property by guest, or other visiting invitees of guest shall not be such as to disturb or offend neighbors, nearby residents, or other guest of the property. Guest understands and agrees that the maximum number of occupants as stated on your Confirmation Letter must not be exceeded and in the event that the maximum occupancy is exceeded, Sweetgrass Rentals and the Town Fire Marshall will evict immediately without notice any number of guests in excess of the maximum occupancy number or the entire party. This rule and requirement is made a part of this agreement for insurance regulation requirements, fire code and city ordinance requirements, and particularly for the safety of guests. Sweetgrass Vacation Rentals has the right to inspect the property during your stay to guarantee that this stipulation has not been violated.Weddings/EventsNo weddings, receptions, events, reunions, or parties of any kind are to be held at the property or in the courtyard or open areas without the written consent of Sweetgrass Vacation Rentals. Events require a separate Event Agreement and Event Fees. The definition of an event is any gathering of people at the property that exceeds the number of people sleeping at the property as stated in the confirmation letter. Sweetgrass Vacation Rentals has the right to inspect the property at any time during your stay to guarantee that this stipulation has not been violated.No SmokingAll Sweetgrass properties are Non-Smoking. Should we discover you smoked on the rental property you will be asked to vacate the property immediately without refund. You will also be charged a deep clean and the equivalent of one days rent which, when combined, usually amounts to over $400.00.No PetsPets are permitted in some of our properties but not all of them. This will be specifically noted on each property’s information page and will be detailed within your confirmation. Guests are responsible for any and all damages caused by their pet. Each Island’s seasonal and year round leash laws must be obeyed at all times. Any guest found with a pet in a property that is not pet friendly will be required to vacate the premises without refund. You will also be charged a fee for pest control, a deep clean, and an equivalent of one days rent which, when combined, usually amounts to over $600.00. This is strictly enforced. PLEASE MAKE SURE YOU READ ALL OF OUR PET POLICIES LISTED ON OUR WEBSITE UNDER THE "GUEST INFORMATION".Telephone UseNOT ALL PROPERTIES HAVE A LAND LINE. For those that do, for long distance calls, cell phone use is recommended. Most properties that have a residential phone line have blocked long distance. Charges incurred during reservation for phone services outside of local service (411, long distance, collect calls, etc.) will be guest's responsibility.Parking & Prohibited VehiclesGuest agrees to use only the parking spaces provided for the property. Offending vehicles may be towed or booted at Guest's expense without noticed. Motorcycles, campers, RVs and boat trailers are not allowed.Pool AccessKiawah Island does not offer pool access to public. If pool access is important to you, be sure to search for properties that offer access to a neighborhood or private pool. Seabrook Island offers public access to guest renting on Seabrook to their Lake House facility which includes an indoor pool, an outdoor pool, and fitness center at ADDITIONAL COST. Contact Sweetgrass or visit our FAQ section of this website for details.Internet AccessWhile internet service is provided at many Sweetgrass properties, Sweetgrass does not warrant the connectivity or equipment. Internet support is not offered by Sweetgrass beyond providing the access or log-on information. Support may be obtained by guest via the internet provider only. Internet connection or equipment failure is not cause for full or partial refund.Town OrdinancesGuest agrees to abide by the covenants of the Community Association and all Town ordinances. The Manager has the right to terminate this agreement and ask violators to vacate the premises. In which case, no refund will be given for remaining reserved days. Occupancy and use of the premises and communal areas shall not be such as to disturb or offend Guests or Residents (e.g. guests may not hang articles of clothing from window or balconies, bikes must be stored in designated areas, etc.) House parties and other large gatherings are not allowed. Our properties are located in residential areas and are rented for personal vacation use only. Loud music or other noise will result in immediate eviction without refund. If the noise disturbs other guests on the property, guest is also subject to financial penalties. Sweetgrass Vacation Rentals reserves the right and prerogative to terminate this Rental Agreement and to ask disruptive guests to vacate the premises in the event of complaints or in the discretion of Sweetgrass Vacation Rentals without the refunding of rental fee. ALL Violators risk forfeiture of their deposit, rental fees, eviction and even financial penalties.Lost & FoundSweetgrass is not responsible for personal items left behind. Items not claimed after 30 days will be donated. If items left behind need to be shipped, we require a valid credit card number to cover shipping costs. A $15 service fee will also be applied.Indemnification/Limitation of LiabilitySweetgrass assumes no liability for your stay in South Carolina or the activities that you partake in during your visit. Guest acknowledges that Sweetgrass Vacation Rentals is not responsible for any loss of money, jewelry, or other personal items of guests or any invitees of guest. Guest hereby agrees to indemnify and hold harmless Sweetgrass Vacation Rentals for damage to person or property arising out of or in any way related to guest or invitees of guest use of premises resulting from the building or any part of it or any equipment or appurtenance becoming out of repair, or resulting from any accident in or about the building, or resulting directly or indirectly from any act or neglect of any guest of the property, invitees of guest or of any other person. Guest assumes the risk of injury and any related pain and suffering or medical expenses or other losses relating to the use of Sweetgrass Vacation Rentals property and/or recreational activities on the premises or in the city where property is located and will hold Sweetgrass Vacation Rentals harmless with respect thereto. **In placing a deposit to reserve any property with Sweetgrass Vacation Rentals, whether by phone or online, you agree to all of the terms, conditions and policies set forth within. Each confirmation also includes all of these terms, conditions, and policies.**If you have any questions, please give us a call at 843-768-1500 or email us at reservations@sweetgrassvr.com anytime. |
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