Vacation Rentals Property Management Guest Information Specials / Packages Contact Us Let Us Start Weaving
Phone: 855-421-1309
Email: [email protected]
 

 

Frequently Asked Questions

 

Are pets allowed in Sweetgrass Properties?

Pets are permitted in many of our properties but not all of them. This will be specifically noted on each property’s information page and will be detailed within your confirmation. Guests are responsible for any and all damages caused by their pet. Each Island’s seasonal and year round leash laws must be obeyed at all times. Any guest found with a pet in a property that is not pet friendly will be required to vacate the premises without refund. Please see your confirmation email for additional details. This is strictly enforced. PLEASE MAKE SURE YOU READ ALL OF OUR PET POLICIES LISTED ON OUR WEBSITE UNDER THE "GUEST INFORMATION". 
 

What about island amenity access?

KIAWAH ISLAND: 
On Kiawah, you may purchase rounds of golf at 5 public courses on the island. The public courses include: Turtle Point, Cougar Point, The Ocean Course, Osprey Point, and Oak Point. You may also reserve time for tennis at Kiawah’s popular tennis facilities. However, access to the Night Heron pool and the Sandcastle fitness and pool facilities is not available to Sweetgrass Guests.
 
SEABROOK ISLAND - LAKE HOUSE FACILITIES:
The Lake House facility which includes an indoor and outdoor pool, a fitness center, ping pong room, playground, basketball court, library, and the Blue Heron café, may be accessed by any guest with purchase of a Lake House amenity card. One must pay an $11 refundable fee per family to obtain a Lake House amenity card to access the outdoor pool, basketball court and library.

To access the fitness center and indoor pool, you must purchase the above refundable amenity card ($11) and pay a usage fee of $15 per day per person. For more than 3 days, the fitness center and indoor pool usage fees are reduced to $10 per day per person or $60 per person per month. Fitness classes are also available at $10 per person per class.

SWEETGRASS IS NOT RESPONSIBLE AND WILL NOT ISSUE ANY REFUNDS FOR ANY CHANGES MADE IN ACCESS, POLICIES, RATES, OR HOURS OF OPERATION BY THE POA OR CLUB FACILITIES.
 
ISLAND HOUSE & BEACH CLUB:
Access to the Club facilities is dependent upon the membership status of the owners. If the property is owned by a member, the fee for an amenity card is $25 per day or $150 per week (one card covers everyone in the party).

An amenity card is required to access the Club facilities which include two Seabrook Island private golf courses (Crooked Oaks and Ocean Winds), the oceanfront pool facilities, the tennis center, or Pelican’s Nest, Bohicket’s Lounge and Sea View Terrace Restaurants. You may still purchase an amenity card granting access to the Lake House facilities. Golf and Tennis are also available to the public on Kiawah Island located only 3 miles away from Seabrook Island.

SWEETGRASS IS NOT RESPONSIBLE AND WILL NOT ISSUE ANY REFUNDS FOR ANY CHANGES MADE IN ACCESS, POLICIES, RATES, OR HOURS OF OPERATION BY THE POA OR CLUB FACILITIES.

For additional amenity information please call the Seabrook Island Amenity Office directly at 843-768-3942.
 

What is your payment schedule for reservations?

A payment of 40% of the rental amount is required at the time of reservation. The balance is due (30) days prior to your arrival date. Payments and deposits are accepted in the form of credit card (Visa, Mastercard, AMEX, Discover) traveler’s checks, bank money orders, cashiers checks, E-checks or personal checks payable to Sweetgrass Vacation Rentals. Both payments are Non-Refundable at the time they are paid.
 

What is your cancellation policy?

Unless covered by Travel Insurance, cancellations that are made more than thirty (30) days prior to the arrival date will result in forfeiture of the initial reservation deposit (40% of entire reservation). Unless covered by Travel Insurance, NO refunds will provided for cancellations made within thirty (30) days of the arrival date. Early departure does not warrant any refund. For more details on our cancellation policy, please refer to your confirmation email.

For more information on Travel Insurance, please visit Red Sky's policy information links below:
 
Red Sky Details: http://www.suntrippreserver.com/default.htm
Policy Details:  http://suntrippreserver.com/files/RedSky_TP_SunDOC.pdf
 

What is Sweetgrass’s check-in/check-out policy?

On your scheduled day of arrival you may check-in anytime after 4:00pm EST. On your scheduled date of departure, check-out time is 10:00am EST. Please make sure the dates on your confirmation are correct. Early Check-Ins and Late Check-outs can not be confirmed until the day before arrival or departure.

ALL EARLY CHECK-INS & LATE CHECK-OUTS MUST BE CONFIRMED VIA EMAIL OR IN WRITING.

Please call our office at 855-421-1309 for additional details.
 

What is provided for each rental in regards to linens, bath towels, and toiletries?

Each bed within the property will be complete with sheets, pillow cases, and a top blanket and/or comforter upon arrival.  Each full bathroom is outfitted with 4 large bath towels, 2 hand towels, 2 wash cloths, and a bath mat.  The linens will only be serviced by Sweetgrass upon departure unless mid-stay cleans are purchased through our office.  Bath towels are not permitted to be taken from our rentals homes so we suggest you bring beach or pool towels. 

Each bathroom will have an initial supply of shampoo, conditioner, soap and toilet tissue.  Each kitchen will have an initial stock of dish detergent, dishwasher soap, laundry detergent, and paper towels. This start-up kit is only provided so that you do not have to go to the grocery store to stock up on the day that you arrive.  The start-up supply is not designed to last for the duration of your stay with Sweetgrass.

Additional items can be purchased al-a-carte on your behalf prior to arrival by contacting our office at 855-421-1309.
 

What housekeeping services do you offer?

Each rental home will be cleaned prior to guest check-in and then upon guest check-out and departure. This is scheduled at the time of your reservation and is required. Additional housekeeping services such as mid-stay cleans and towel and linen service are available upon request for an additional charge.

Please contact our office at 855-421-1309 for details.
 

How do I get parking passes?

Sweetgrass will call in gate passes for you. Every vehicle in your party will require a gate pass.  Please let a reservationist know how many gate passes you need prior to your arrival.  All vehicle passes are available at the main gate upon your arrival. Any guest visitors requiring a pass need to be provided for at the main gate. Guests must display passes on their dashboard at all times. Failure to display the pass may result in towing of the vehicle at the guest’s expense. There is no assigned parking for rental homes. Each home has driveway or garage parking. Parking is not allowed on any streets. Additional guest passes may be requested by contacting our office at 855-421-1309.
 

What do we need to bring?

Each property is different and certainly supplied/stocked with different equipment. Here are a few suggestions of items that are NOT typically provided: beach towels, blenders, beach and pool floats and toys, golf clubs, tennis racquets, special condiments and spices. Paper products, trash bags, personal items and toiletries are supplied in the welcome kit we provide but will likely not last your entire stay. Anything you must have to enjoy your vacation, please bring it with you.

If you have specific questions about what is provided please contact our reservations team who are very familiar with each property.